The City of Muscle Shoals AL Police Department selects GeoConex for new CAD and Map Viewer
Colbert County (Ala.) Emergency Management Communications District deployed the GeoConex next-generation 9-1-1 (NG 9-1-1) CAD system and map viewer. Colbert County 9-1-1 also selected GeoConex to provide new hardware, servers and workstations for the dispatch center.
New technology allowed the city of Muscle Shoals Police Department to be virtually consolidated with Colbert County 9-1-1. When Colbert County 9-1-1 gets an emergency call that pertains to the city of Muscle Shoals, dispatchers will instantly see the information taken by Colbert County 9-1-1 on their screens, eliminating the process of transferring a call and having the dispatcher re-enter the information.
With virtual consolidation, response times of first responders will be reduced by the instantaneous transfer of data to the Muscle Shoals Police Department dispatchers. The call data received by Colbert County 9-1-1 is shared over a persistent and secure virtual private network (VPN) tunnel between the two locations, however, Muscle Shoals will still maintain its own CAD system and call data.